Refund Policy for MeadowSpoon

Last updated: April 01, 2023

Thank you for your purchase at MeadowSpoon. We appreciate your business and hope you enjoy our products. If there is an issue with your order, we're here to help. This policy explains how we handle returns and refunds for purchases made through our website, meadowspoon.click.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at +44 20 7946 0958.

Non-Refundable Items

Certain items are non-refundable. These include gift cards and perishable goods such as food. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Please note that for any food items, we are unable to offer a refund unless the product is defective or you have received the wrong item. In such cases, please contact our customer service within 24 hours of receiving the order with an explanation of the issue and photographic evidence.

Exceptions / Non-returnable Items

We cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our customer service address and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Changes to Refund Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

If you are dissatisfied with any aspect of your purchase, please don't hesitate to contact our customer support team, and we will do our best to resolve the issue and ensure your satisfaction.